FAQ
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Orders
After placing your order, you’ll receive an email confirmation with your order details and a link to check status updates and tracking information.
If you don’t see the email, check your spam folder or contact us at support@newportblanketco.com for assistance.
Please allow 2-4 business to process and ship orders.
Your order will arrive within 7–14 business days. Processing typically takes 2–4 business days from the time your order is placed. Once processed, your order will be shipped via ground service, with an expected transit time of 5–10 business days.
We appreciate your patience and are committed to ensuring your order arrives as quickly as possible.
Occasionally, carriers update the status of your package as delivered before it actually arrives. We suggest waiting 3–4 business days, as your package may be delayed or delivered to a nearby address.
If after that time you still haven't received it, please reach out to us at support@newportblanketco.com, and we’ll assist you in resolving the issue.
Our fulfillment team works hard to ship your order quickly. If you need to make changes, please email us immediately at support@newportblanketco.com. While we’ll do our best to assist, changes cannot be guaranteed once an order has been processed and packaged.
If something’s gone wrong, don’t worry! Simply email us at support@newportblanketco.com, and our team will be happy to assist you.
For damaged items, we can only send out a replacement of the same item and color, or we can issue a store credit. Damaged items will not be accepted after 30 days of the original order date.
Shipping & Returns
Ground: 5-10 business days
Rush: 1-2 business days
We currently only ship within the continental US, but are working to expand our comfort to other countries.
Orders submitted by 11:00 am PST will be processed and shipped on the same day. Orders placed after 11:00 am PST will be shipped the following business day.
For Rush Shipping, please note that weekends (Saturday and Sunday) are not included in the transit time. Orders placed before 11:00 am PST on Thursday will arrive the following Monday, while orders placed after 11:00 am PST on Thursday will be delivered the following Tuesday.
Please note that once your order leaves our warehouse, we are not responsible for any delays caused by the shipping carrier.
Spend at least $45 and we'll cover shipping for you!
Standard Ground Shipping (2-4 business days): $9.99
Rush Shipping (1-2 business days): $14.99
Economy Shipping (under $45): $5.99
FREE Economy Shipping (5-8 business days): All Orders over $45+
We accept returns within 30 days of the original order date for items that are unused, unwashed, and in their original packaging. Once your return request is approved, items must be shipped within 30 days of receiving the return label. A $15 prepaid return label fee per item will be deducted from your refund, and original shipping fees are non-refundable. Once we receive and inspect your return, your refund will be issued to the original payment method.
To start a return, email us at support@newportblanketco.com.
We currently do not offer direct exchanges. If you’d like a different item, simply return your original purchase (following our return policy) and place a new order for the item you prefer.
General
GSM stands for Grams per Square Meter, a universal measurement that describes the weight and density of fabric. It tells you how heavy or thick a material feels — the higher the GSM number, the denser and warmer the fabric.
In simple terms:
Low GSM (100–200) → lightweight fabrics like summer sheets, T-shirts, or breathable throws.
Medium GSM (250–350) → cozy year-round blankets or mid-weight hoodies.
High GSM (400+) → thick, plush, luxury materials such as winter blankets, towels, or premium fleece.
For example, a 400 GSM throw blanket feels heavier, warmer, and more luxurious than a 250 GSM one — perfect for cooler months or a layered home décor look.
WHAT SHOULD I BUY?
When shopping for blankets, towels, or bedding, GSM helps you compare quality and comfort without touching the product.
Higher GSM = warmer, softer, and more durable.
Lower GSM = lighter, cooler, and easier to layer
At Newport Blanket Co., we offer premium plush throws at around 700 GSM, perfect as decor in the warmer months and a cozy blanket in the cooler months.
Faux fur blankets aren’t always machine washable because their delicate fibers and backing materials can easily become damaged, matted, or misshapen in a standard washing cycle. Unlike regular fabric, faux fur is made from synthetic fibers like polyester or acrylic that are carefully woven to mimic the softness and texture of real fur.
💧 Here’s Why Machine Washing Can Cause Damage:
- Fiber Tangling & Matting: The spinning and agitation in washing machines can cause faux fur strands to knot or clump together, ruining the smooth, fluffy texture.
- Backing Separation: Many faux fur blankets have a stitched or glued backing that can loosen or separate when soaked or spun.
- Heat Sensitivity: Warm water or dryer heat can cause synthetic fibers to melt, shrink, or harden, permanently altering the blanket’s softness.
- Loss of Shape & Sheen: Machine washing can flatten the pile and remove the natural shine, leaving the blanket looking dull and uneven.
🧼 Best Way to Clean Faux Fur Blankets
To keep your faux fur soft and beautiful:
- Spot clean small spills with mild detergent and cold water.
- For a full refresh, wash gently according to the care label.
- Always air dry flat — never use a dryer or direct heat.
We current do not offer gift cards.
Care Instructions
Care Made Easy
Caring for your luxury Newport Blanket Co. blanket is simple! Follow these steps to keep your blanket soft, cozy, and in perfect condition:
- Machine Wash Cold: Use cold water to maintain the texture and longevity of your blanket.
- Gentle Cycle Only: Wash on a gentle cycle to prevent damage.
- Hang Dry: Air drying is essential. Avoid using a tumble dryer to protect the faux fur fibers.
What Not to Do
To keep your blanket in its best shape, avoid the following:
- Do Not Tumble Dry
- Do Not Dry Clean
- Do Not Iron
- Do Not Bleach
With proper care, your blanket will keep you warm and stylish for years to come!
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