FAQs

After placing your order, you’ll receive an email confirmation with your order details and a link to check status updates and tracking information.

If you don’t see the email, check your spam folder or contact us at newportblanketco@gmail.com for assistance.

Please allow 2-4 business to process and ship orders.

Your order will arrive within 7–14 business days. Processing typically takes 2–4 business days from the time your order is placed. Once processed, your order will be shipped via ground service, with an expected transit time of 5–10 business days.

We appreciate your patience and are committed to ensuring your order arrives as quickly as possible.

Occasionally, carriers update the status of your package as delivered before it actually arrives. We suggest waiting 3–4 business days, as your package may be delayed or delivered to a nearby address.

If after that time you still haven't received it, please reach out to us at newportblanketco@gmail.com, and we’ll assist you in resolving the issue.

Our fulfillment team works hard to ship your order quickly. If you need to make changes, please email us immediately at newportblanketco@gmail.com. While we’ll do our best to assist, changes cannot be guaranteed once an order has been processed and packaged.

If something’s gone wrong, don’t worry! Simply email us at newportblanketco@gmail.com, and our team will be happy to assist you.

For damaged items, we can only send out a replacement of the same item and color, or we can issue a store credit. Damaged items will not be accepted after 30 days of the original order date.